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Technical Support

We are committed to providing dependable and timely resolutions of all customer inquiries related to our software. Our technical support is available for free to customers via telephone, Internet, or email.

Every customer inquiry is tracked from the time contact is initiated until a jointly agreed resolution is reached. Based on the priority of a case, technical support escalates customer issues through our organization to ensure mission critical problems receive a quick resolution.

We also offer live remote access, which allows our client support specialists to connect directly to your system to quickly and effectively troubleshoot product-specific issues.

In addition to promptly responding to client-initiated requests, technical support proactively reports vital information about the availability of new product releases and current release patches to our software clients.

Key Technical Support Information:


Hours of Operation: Monday - Friday, 8:30 am - 5:30 pm Eastern, excluding major holidays.

Contact Methods:


Telephone: 1-877-287-4769

Email: support@banctracsolutions.com